Revocation of contracts

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise the right to cancel, you must inform us (Polarstern Sachwert GmbH & Co. KG, Paderborner Str. 44, D-33154 Salzkotten, Fax 05258 98 030 30, info@polarstern-sachwert.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the sample withdrawal form downloadable below, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

If you have requested that the services should commence during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

Clarifying addition to the statutory withdrawal policy

Please note that, for operational reasons, we must treat every deposit into our savings plan accounts as a request to commence our services in accordance with the contract by immediately converting and crediting your customer account. The appropriate amount of compensation to be paid to us by you in the event of a timely revocation for the service already commenced therefore consists of any exchange rate loss incurred since the conversion of your deposit up to the revocation. We do not demand any further compensation. Price gains will not be paid out. Your right of termination remains unaffected.

(2) We provide the following information about the model withdrawal form for distance selling contracts in accordance with the statutory provisions: